Q : WHAT IS THE CURRENCY DISPLAYED FOR PRODUCTS?
A : Digit Krunch offers and deals in Brunei Dollars.
Q : WHY DO WE NEED OUR SHIPPING ADDRESS FOR ? WILL WE BE RECEIVING ANYTHING ?
A : The shipping address is just a formality, because all of our items are 100% digital and you will receive the item within a few hours after payment via your registered email.
Q : I ALREADY MADE PAYMENT BUT HAVEN'T RECEIVE ANY PRODUCTS YET, WHY ?
A : We try to respond to our customers as soon as possible. Orders will be delivered between minutes up to 24 hours. Please also check your spam or junk inbox in your email as sometimes our email goes directly to that inbox.
Q : HOW DIGIT KRUNCH IS ABLE TO SELL PRODUCTS FOR SO CHEAP?
A : We work directly and very closely with our suppliers. Because of that, we are able to provide prices that are extremely good for our customer base.
Q : WHAT ARE DIGITAL PRODUCTS?
A : Digital products are electronic versions of a software that allows the customer to download and immediately use the software. There are no physical DVD or CD to be included in digital products as there is no requirement.
Q: HOW DOES DIGITAL DOWNLOAD WORK?
A : Once purchased from us, we will email you a link to download the products and provide easy to follow step-by-step installation instructions for you. If you get stuck anywhere during the installation, shoot us an email and we will assist you throughout the process.
Q: WHAT KIND OF PAYMENT METHOD DO YOU ACCEPT?
A: Digit Krunch website accepts payment via Paypal and credit/debit cards; While we accept bank transfer (E.g. BIBD, HSBC, Maybank, etc.) via purchase outside our website.
Q : CAN I BUY ONE (1) LICENSED SOFTWARE AND THEN INSTALL IT ON MULTIPLE PLATFORMS?
A : Digit Krunch's digital software are intended to be downloaded and installed on a single platform (E.g. PC, Mobile, Tablet, etc.), unless stated otherwise. However if you purchase a membership account (Spotify, Crunchyroll, etc.), you may use it on multiple platforms.
Q : CAN I REINSTALL THE SOFTWARE IF I DECIDE TO BUY ANOTHER PC?
A : Digit Krunch's digital software will allow activation on one (1) platform, unless stated otherwise. However, membership accounts (such as Spotify, Crunchyroll, etc.) can be accessed on multiple platforms.
Q : DO YOU SUPPLY PRODUCTS IN LARGE OR BULK QUANTITY?
A : Yes, Digit Krunch supply products to multiple businesses and have provided great competitive prices by economies of scale. The more products you purchase, the better price rates we give.
Q : IS IT POSSIBLE THAT YOU WOULD RUN OUT OF STOCK OR DISCONTINUE YOUR PRODUCTS?
A : As Digit Krunch is mainly focused on digital downloads, if we happened to run out of stock, we will restock the item within a few hours. As for products discontinuation, unless our principal is making the products no longer available for purchase then items will continue to be up for sale.
Q : CAN WE REQUEST FOR A PRICE MATCH WITH DIGIT KRUNCH AND OTHER SELLERS?
A : Yes, we encourage price matching with other sellers and us. If you happen to be interested in our products and are comparing between our prices and other sellers' prices, you may show us evidence and we will match or go lower than their price rates.